Terms of Service

By accessing or using ComplAI, including our website at complaigrc.com, you agree to these Terms and our Privacy Policy. These Terms apply to all users, including trial and pilot users.

Enterprise clients will also be subject to a Master Services Agreement (MSA) and Data Processing Agreement (DPA) executed at the time of engagement. In the event of a conflict, the MSA takes precedence over these Terms.

ComplAI is a unified governance, risk, and compliance (GRC) platform offering the following core services:

• Audit management and evidence collection
• Enterprise and operational risk management
• Multi-framework compliance management (ISO 27001, SAMA CSF, NCA ECC, SBP, ADHICS, SOC 2, and 30+ others)
• Third-party risk management (TPRM)
• Continuous control monitoring (CCM)
• AI-assisted gap detection and review
• Executive reporting and dashboards
• Optional managed service: Multi Vision World operates the GRC programme on behalf of the client

We reserve the right to modify, update, or discontinue features at any time with reasonable notice to active clients.

ComplAI is a business-to-business (B2B) platform. You must be at least 18 years old and acting on behalf of a legitimate organisation to use these services.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at info@multivisionworld.com if you suspect any unauthorised use of your account.

You agree not to use ComplAI to:

• Violate any applicable law, regulation, or third-party rights
• Upload, store, or transmit malicious code or harmful content
• Attempt to gain unauthorised access to any part of the platform or another client's data
• Interfere with or disrupt the integrity or performance of the platform
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Use the platform to provide services to third parties without our prior written consent

We reserve the right to suspend or terminate access to any account that violates these terms without prior notice.

The ComplAI platform, including its software, design, content, workflows, AI models, and documentation, is owned by Multi Vision World and protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any part of the platform.

We grant you a limited, non-exclusive, non-transferable licence to access and use ComplAI solely for your internal GRC purposes during the term of your agreement.

Any feedback, suggestions, or ideas you provide about the platform may be used by us without restriction or compensation.

You retain all rights to the data you upload, import, or generate within your ComplAI environment (“Client Data”). We do not claim ownership of your Client Data.

You grant us a limited licence to process Client Data solely for the purpose of providing the services you have contracted. We will not access, use, or disclose your Client Data except as necessary to deliver the services or as required by law.

You are responsible for ensuring that your use of the platform and the data you input complies with applicable laws, including any data protection obligations relevant to your jurisdiction.

Upon termination of your agreement, we will return or delete your Client Data in accordance with our Privacy Policy and your MSA.

ComplAI is offered under an enterprise pricing model agreed upon during the sales and scoping process. Pricing, payment schedules, and renewal terms are specified in your MSA.

Pilot and proof-of-concept engagements are subject to separate pilot agreements with defined scope and duration.

We reserve the right to adjust pricing at renewal with reasonable advance notice as specified in your MSA.

Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of the engagement. This includes platform documentation, pricing, Client Data, and security architecture details.

Confidentiality obligations are governed by the NDA and MSA executed between the parties. A standard NDA is available upon request for evaluation engagements.

ComplAI is provided as a tool to support your GRC programme. It does not constitute legal, regulatory, or compliance advice. Outputs from the platform, including AI-generated recommendations, should be reviewed by qualified personnel before being relied upon for regulatory submissions or audit purposes.

We do not warrant that the platform will be error-free, uninterrupted, or completely secure, although we take reasonable steps to maintain availability and security. Specific uptime commitments are set out in your MSA.

To the maximum extent permitted by applicable law, Multi Vision World's total liability to you for any claim arising out of or relating to these Terms or your use of ComplAI shall not exceed the total fees paid by you in the twelve months preceding the claim.

In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

Specific liability terms for enterprise engagements are governed by your MSA.

These Terms are governed by the laws applicable to your engagement with Multi Vision World, as specified in your executed MSA. For clients contracting through our Pakistani entity, the laws of Pakistan apply. For clients contracting through our US entity, the laws of the State of Delaware apply.

Any dispute not resolved through good-faith negotiation shall be subject to arbitration or the courts specified in your MSA.

We may update these Terms from time to time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contractual enquiries, or to request a copy of our standard MSA or NDA: